Last updated: August 29, 2024
Welcome to PFD Digital Lab! By submitting a case to us for the fulfillment of a valid laboratory prescription, you (the “Provider”) explicitly agree to the following terms and conditions. Please read them carefully.
1. Limited Warranty
Subject to the return of the restoration or appliance that was accepted, placed, and then ultimately failed, PFD Digital Lab will repair or replace it without charge for the cost of materials and workmanship as follows:
- PFD Solid ZR: Lifetime period
- PFD Esthetic ZR: Lifetime period
- PFD Layered ZR: Five-year period
- Porcelain Fused to Metal: Five-year period
- Full Cast Crown: Five-year period
- Screw Retained Implants: Five-year period
- Custom Implant Abutments: Five-year period
- IPS e.max: Two-year period
- Bite Splints / Retainers: One-year period
- PMMA Temporaries: Two-month period
2. Remakes & Guarantees
PFD Digital Lab warrants that all custom dental restorations and appliances are made according to your requirements as specified by your paper or digital prescription, and fit the cast provided by your impression or digital impression. Our overall remake rate for the year-end 2022 was 1.2%, well below the national average of 3.8%. Our objective is to determine the causes of failed work and develop an environment to reduce those occurrences.
PFD Digital Lab will remake a case at no charge, subject to the request being made within thirty days of the invoice date, and with the return of the original restoration or appliance, model, and impression (if applicable), and all other original materials used for fabrication. Remake requests made without the return of the abovementioned materials will be charged at 50% of the listed price.
The cost for fabricating a custom-made dental appliance cannot be refunded in cash or similar instrument if already paid for in a previous statement period. A credit may be issued by PFD Digital Lab directly to a customer’s account when cases do not meet our standards for quality, function, and aesthetics. Accepted credit requests on a case in a current statement period will result in the invoice being voided, resulting in no charge. Any credit balance on an account must be used for lab services within sixty days from the date of issuance.
We reserve the right to require a case to be remade before issuing a credit to a customer’s account. We also reserve the right to refuse a remake request when certain factors have been determined to contribute wholly or in part to the placement failure, if said factor(s) have not been rectified with the new remake impression or digital impression.
We reserve the right to charge for remake work and decline credit requests under the following circumstances:
- We requested a new impression or digital impression due to concerns about the quality of the initial impression, but were instructed by the doctor or doctor’s staff to proceed with the original impression.
- The doctor or doctor’s staff trimmed or digitally marked the die, resulting in an open margin.
- Bridges were requested to be fabricated before the pontic unit(s) had been extracted or allowed sufficient healing time.
- The doctor or doctor’s staff instructed us to adjust the opposing teeth due to lack of clearance, or to adjust the abutment(s) due to lack of clearance, lack of parallelism, or an undercut.
- The remake case calls for a shade different from the original.
- The restorative design was approved by the patient and/or provider prior to delivery, but upon delivery, the design was refused.
- The treatment plan changed due to circumstances beyond our control.
- The patient left the practice or is otherwise unable to have the delivered case placed.
- Any other circumstances beyond our control where we have fulfilled our obligations as described above.
3. Payment Terms
New Accounts: We require new accounts to settle their first five cases using a debit or credit card in order to establish credit with our laboratory. Once credit is established, PFD Digital Lab offers the convenience of a monthly open account (net 30) for all your casework. Invoices are included with the cases, and itemized statements are mailed and/or emailed on the last business day of each month. The statement balance must be paid in full by the last business day of the following month. A service charge of $45 or 2.5% (whichever is higher) will be applied to any unpaid balance. Customers are responsible for any costs incurred in collecting the outstanding past due balance, including legal fees. We reserve the right to limit or terminate credit for accounts with unpaid past due statement balances and/or consistent untimely or partial statement payments and convert them to C.O.D. status.
Payment Methods: We accept payment by check or debit/credit cards (Visa, Mastercard, Discover, and American Express). Accounts set up with automatic payment plans using a debit/credit card on file will be charged according to the selected payment terms when the account was opened. You can change your payment terms at any time by contacting us. We reserve the right to adjust our fees at any time and will make every effort to provide a minimum of 30 days’ notice.
4. International Orders
Dental offices outside of the United States must pay for their cases before shipment. These offices are also subject to shipping charges and any associated fees, which will be communicated at the time of order. International orders are processed on a prepayment basis to cover shipping and any potential import duties or taxes.
5. Special Offers and Promotions
We may offer special promotions or discounts to new dental offices or existing clients. These offers are subject to change and may have specific conditions attached. To ensure that a promotion is valid and applicable, please verify with your PFD Digital Lab representative before placing your order.
6. Limitation of Liability
PFD Digital Lab shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the use of our products or services, whether in contract, tort, or otherwise. Our liability is limited to the repair or replacement of defective products as specified under our Limited Warranty.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising from or related to these Terms and Conditions shall be resolved in the state or federal courts located in Florida.
8. Modifications to Terms
PFD Digital Lab reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or notification to the Provider. Continued use of our services following any changes constitutes acceptance of the revised Terms and Conditions.
9. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
PFD Digital Lab
Email: info@pfddigital.com
Phone: (855) 500-6731